There are various requirements for managing a successful freight forwarding business today.
Chief amongst these requirements is the need to go from traditional modes of working to modern, digital modes of working. Any experienced industry professional realizes this need. There is ample evidence to back up the claim too - from USD 13.98 billion in 2021 to an expected USD 31.03 billion by 2027, the Global Digital Transformation numbers in the Logistics Market are skyrocketing (a report by ReportLinker, as published by a Dec 2022 PR Newswire article).
Adopting digitalization has a proven track record of helping businesses of all sizes automate and streamline much of their daily operational activities. To achieve such digitalization, forwarders often explore integrated systems in the form of freight forwarding software or logistics software. Such integrated solutions are often perfect solutions to manage end-to-end logistical requirements, enabling effective communication between stakeholders and facilitating smooth data exchange and data safety.
Adopting digitalization in the form of a logistics management software or a freight forwarding software holds the following benefits:
A freight forwarding software can provide real-time supply chain visibility into shipments, for both the forwarder and customers. When customers are able to keep track of the journey of their goods, they feel satisfied. A good freight management software will offer forwarders many other ways to achieve customer satisfaction and delight. For example, embedded CRM (Customer Relationship Management) tools are effective at tracking customer interactions, and providing data that can be used to personalize services for them, thus enhancing retention.
As with multiple industries today, the logistics sector has started leveraging data analytics and business intelligence tools. Obtaining granular insights and drilling deep into the data to identify trends, patterns and anomalies so as to make optimal short and long-term data-driven decisions is possible through data analytics
Logitics software are updated with the latest international and domestic trade regulations, compliance standards, and customs requirements. Businesses thus avoid the hassle of having to research and/or put systems in place where they are abreast of compliances, failure to do which could result in penalties, functioning delays, and even reputational risks.By addressing these modern requirements, freight forwarding businesses can enhance their competitiveness, deliver exceptional customer experiences, and achieve long-term success in a rapidly evolving logistics landscape.
Logi-Sys by Softlink Global is a renowned logistics and freight management software that lets forwarders achieve superior control over their daily business operations. It does so by infusing automation and other digital technologies such as digital storage and cloud-based working application. Through Logi-Sys, customers achieve operational efficiencies and experience cost reductions (plugging of revenue leakages), process efficiency, and improved workforce productivity.
To introduce briefly, Logi-Sys is a smart cloud-based logistics management software that contains multiple opt-in modules, each of which contains tens of features that let freight forwarders digitalize all aspects of their business operations.
We spoke of 3 benefits that a freight forwarding software can provide businesses. Let’s see what Logi-Sys has to offer with respect to the discussed points:
Logi-Sys contains multiple features that forwarders can use to provide refined customer experiences. Logi-Sys maintains customer profiles and tracks customer interactions and inquiries. It also facilitates seamless communication and collaboration with customers, allowing prompt query responses and providing accurate, up-to-date intel on shipments. By ensuring data accuracy, automating processes, and involving customers, using Logi-Sys leads to customer satisfaction.
Intertwined with customer satisfaction is data analytics. Logi-Sys’ reporting and analytics capabilities empower forwarders to identify customer preferences, leading them to formulate strategies that best fulfill these preferences.Report Schedulers for dispatching alerts, notifications and reports to customers at pre-defined intervals, tracking milestones customer-wise all contribute to the formulation of these personalized strategies. In addition, Logi-Sys provides a white-label customer portal that you can brand and present to your customer!
Opting for Logi-Sys’ Customs Clearance module means hassle-free customs clearance processes. Conveniences such as being integrable with local customs compliance systems of other countries, complete document preparation, electronic data submission, auto-calculation on payable taxes and duties, updates on the latest regulatory changes, receival of Daily Status Reports (DSR), etc. are at the disposal of users.
With modules for Warehouse Management, Transportation Management, Customs Clearance, Freight Forwarding, Sales & CRM, and Financial Accounting, Logi-Sys is sure to enhance your current mode of working and take it to the next level.